Get feedback from customers—directly and through social media. Recover customers at risk. Drive online reviews and testimonials. Identify and fix problem areas. Gain insights from powerful analytics. Create transparency with one system for the whole company.
The secret of some of the most successful and enduring brands is great customer experiences that delight. While customer feedback is a key barometer of a company's health, many companies lack the infrastructure, processes and culture to identify the levers to pull.
That's what Medallia aims to do with customer experience management (CEM). We turn customer feedback into real time actionable insights that could be used by the entire organization.
Companies can rescue at risk customers, facilitate increased word of mouth from customer fans, and identify the innovations a company's customers value most.
Our solutions make customer experience transparent, defeats data silos, and engages everyone in a relentless effort to improve.
Medallia works with world's most admired brands in financial services, retail, high-tech, business-to-business and hospitality, like Best Western.
Best Western Guest Loyalty
Best Western’s 4,000+ properties are a diverse collection of independently owned and operated establishments. With such a variety of hotels flying the Best Western flag, the company needed a common thread to unite the brand in customers’ minds.
It found that thread in a new strategy: striving to lead the industry in superior customer care.
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